Once your order status is «Processing» or «Delivered» you are not allow to cancel the order. If your order status is «Payment received» you should contact our customer service for order cancellation. Since the initial processing of the order includes the cost of acquiring (up to 3.5% of the total amount) and the payment of the Bank transfer fee (up to 150 rubles), we have to hold 10% of its value when canceling the order. The remaining amount of money will be fully refunded.
If you have made the payment, but we aren’t able to process the order, because for some reason we didn’t have the necessary flowers, we compensate the payment in full.
The money will be returned in the same way which you used for payment processing. For example, if you paid your order with a bank card, then your money will be returned to your bank card.
Important: we cannot cancel your order if the composition is ready for delivery. We cannot return your money, if you indicated a wrong or an incomplete delivery address. If within 24 hours from the time of unsuccessful delivery you indicate another address in the same city, we will be able to deliver the bouquet to the new address, in such case, the delivery price is paid separately. After the period of 24 hours expires, the bouquet and the delivery shall be paid once more, because flowers are a very soft product, hence, if you want us to deliver a bouquet to the new address after 24 hours have passed, we have to compose the bouquet once more.
We can give a guarantee to all clients of our company, that:
- We will use the freshest and the most beautiful flowers for their compositions;
- The delivery will be made in time and without delays;
- If there are any changes in the bouquet or we cannot deliver it, we will notify you in advance;
- You will get a unique and a very beautiful bouquet.