Public offer

TERMS & CONDITIONS

This public offer is an official offer of the UAB "Premeras" (here and after «the Contractor») to assist the contractor to render services for sale and delivery of flowers and gifts with the observance of the terms and conditions of this public offer.

1. DEFINITIONS AND TERMS

1.1. For the purposes of this Public offer, the terms below are used in the following meanings:

Public offer — is a document for the rendering of services in sale and delivery of flowers, bouquets and gifts, published on the internet at https://rus-buket.ru/oferta.

Publication — placement in the public domain of the document on the Internet at the address specified in the Public offer.

Order — is a set of ordered flowers, bouquets and gifts with delivery to the Recipients, in relation to which, after the execution of the Public offer, the service is provided in accordance with the terms of the order agreed by the Customer. When ordering, the Customer is assigned a unique number.

Services in «sale and delivery of flowers, bouquets and gifts» — are services of the Contractor for the delivery of flowers, bouquets and gifts, on terms and conditions in accordance with this Public offer.

Acceptance of the Public offer — full acceptance of the Public offer, by performing the actions specified in paragraph 7.1. of the Public offer.

Customer – a physical person or juristic person who has accepted the Public offer. The buyer of the service «delivery of flowers, bouquets and gifts» is the Customer, in accordance with the the Public offer.

A bouquet — is any flowers, a bouquet of flowers or arrangement in a basket selected by the Customer from the offered assortment of goods in the Internet shop of the Contractor.

Public offer agreement — a contract for the provision of services between the Customer and the Contractor in respect of a certain bouquet, flower arrangement, or gifts, which is concluded through the acceptance of this Public offer. Flower arrangement, or gift, in respect of which the Public offer agreement is concluded, become an integral part of the Public offer agreement.

1.2.  This Public offer may use terms that are not defined in paragraph 1.1 of this Public offer. The interpretation of this term is based on the text of the Offer.

2. SUBJECT OF THE OFFER

2.1. The subject of the Public offer is the paid provision of services of «delivery of flowers, bouquets and gifts» by the Contractor to the Customer, under the terms of this Public offer.

3. CONDITIONS

3.1. A prerequisite for the provision of services by the Contractor under the conditions of the Public offer is the consent, compliance and application to the parties to the Public offer agreement requirements, as well as conditions defined by the Contractor.

3.2. The services are provided solely in relation to the Order:

3.2.1. for which the Contractor has confirmed the possibility of placing this Order based on the conditions that are feasible for a particular Order. The service provider, at its sole discretion, has the right to refuse the Customer to place an Order.  In this case, the refusal to provide services, the Contructor send a notice to the e-mail address of the Customer. The money is returned to the Customer;

3.2.2. for the Customer who has accepted the Public offer;

3.2.3. The service «sale and delivery of flowers, bouquets and gifts», paid in advance by the Customer.

3.2.4. The company reserves the right not to place on cards messages that can potentially hurt someone’s feelings, insult someone’s honor and dignity, messages containing foul language or any messages of an abusive nature.

3.3. Services are provided in accordance with the Order made by the Customer, according to the established forms, including the contact center phone number listed on the website www.rus-buket.ru

3.4. Delivery date.

3.4.1 The delivery is executed on the date specified by the Customer. Delivery on the day of ordering is executed if the order was created before 6:00 PM in the recipient’s time zone.

3.5. Delivery time.

3.5.1. Delivery time is desirable, which means that the Contractor exerts every effort to deliver the Order at the specified time, but does not guarantee that the bouquet will be delivered at the specified time.

3.5.2. When placing an order for the urgent delivery, the Contractor begins to make the bouquet immediately after the receipt of payment. The nearest delivery time is within three hours of receipt of payment.

3.5.3. Orders for the night time delivery (from 9:00 PM till 9:00 AM in the recipient’s time zone) must be placed before 6 PM in the recipient’s time zone.

3.5.4. If the Recipient's phone number is incorrect or the Recipient does not respond within the time specified for delivery, the Contractor contacts the Customer and offers him to specify a correct phone number or change the delivery time, while the delivery time can not be changed for more than 24 hours (shelf life of the flower arrangement).

3.5.5. Due to the large number of orders, the Contractor does not deliver flowers to the exact time on holidays (December 25–January 1, February 14–15, March 6–9, Mother's Day and nearby dates). On these days, delivery is executed during the day and only after a preliminary call to the Recipient. If the order was placed at least one day before the holiday, the delivery is possible in one of these periods: in the morning (from 9:00 AM to 3:00 PM) or in the afternoon (from 3:00 PM to 10:00 PM).

3.5.6. The Recipient is obliged to receive the delivered goods within 15 minutes from the arrival of the Courier at the delivery address. Re-delivery and waiting for the courier for more than 15 minutes is paid separately.

3.6. Delivery address.

3.6.1. The delivery address is specified while ordering or during the call of the Contractor upon the delivery to the recipient’s phone number.

3.6.2. If the Customer has selected the type of delivery «Specify the address and time of delivery», the Contractor calls the Recipient and specifies the recipient's ability to accept a surprise, as well as a convenient time and delivery address. At the same time, the Contractor keeps the effect of the surprise by not revealing the subject of the delivery or the Customer’s personality. Priority will be the time and the address of delivery, indicated by the Recipient.

If the Recipient is located at a different address than was specified by the Customer, delivery to another address is possible only within the city or settlement specified in the order. By agreement of both parties of this Public offer, the delivery to remote areas located outside the city or the settlement specified in the order is possible after additional payment by the Customer of the cost of the actual delivery.

The delivery cost specified on the website can be changed in the following cases:

• delivery to a remote area of the city or outside the city limits;
• the delivery address specified while ordering was incorrect;
• in case of absence of the recipient at the specified time at the specified address

3.6.3. In case of a surprise delivery or if the recipient's phone number was not specified in the order — if the delivery is not executed due to the inaccurately specified address, the absence of the Recipient at the specified address within the specified period of time or other circumstances preventing the delivery of the bouquet (security, access system), the Contractor returns the bouquet to the flower shop.

3.6.4. In case of refusal of the Recipient to accept the bouquet, the bouquet is returned to the flower shop by the Contractor.

3.6.5. Re-delivery is paid by the customer.

3.6.6. After 24 hours from the unsuccessful delivery, the bouquet and delivery are paid again by the Customer, because the bouquet has a limited shelf life.

3.6.7. Re-delivery of the arrangement made of fresh flowers to another address is possible only within the limits of the primary delivery city or settlement.

3.6.8. If in case of unsuccessful delivery the Contractor fails to contact the Customer by phone or e - mail, the order is considered to be executed.

3.7. Contact phone number of the Recipient.

3.7.1. Contact phone number is specified when ordering. If the phone number of the Recipient is not specified, the Contractor performs «Surprise delivery».

3.7.2. The Contractor recommends to specify the contact phone number of the Recipient in special cases: In case of absence of the recipient at the specified time at the specified address, there are difficulties with giving ordered flower arrangement or the Contractor have to specify the Recipient’s address. The Contractor makes a call to the Recipient carefully keeping the effect of the surprise by not giving any information about the subject of the delivery or the Customer’s identity.

3.7.3. If the Recipient's phone number is not correct or the Recipient does not respond within the time specified for delivery, the Contractor contacts the Customer and offers him to specify a different phone number or change the delivery time, while the delivery time can not be changed for more than 24 hours (shelf life of the flower arrangement).

3.8. Bouquet making and flower replacement.

3.8.1. The Contractor exerts every effort to make the ordered bouquet as similar as possible to the photo from the Internet shop of the Contractor. The contractor notes that all bouquets are made by hand by florists, so there may be a slight differences between the photo and the actual flower arrangement. The Contractor is obligated to make the ordered bouquet according to the composition specified in the product card at the Internet shop. Decorative elements may also differ from the sample as the range of our flower shops is constantly changing (the difference in the range in different cities should be taken into account).

3.8.2. If the Contractor does not have required flowers in stock, the Contractor contacts the Customer by phone specified in the application and offers options for replacing the flowers. If the replacement of the components of the bouquet is insignificant and can be made without visible significant changes, the Contractor shall make such a replacement without the consent of the Customer.

3.8.3. If the Contractor fails to contact the Customer by phone, the Contractor makes a a bouquet with the replacement of the missing flowers on their equivalent in quality and cost, carefully follow the color scheme chosen by the Customer. This allows the Contractor to execute the order without delay.

3.8.4. If the Contractor does not have required flowers in stock and the Customer does not confirm the replacement, the Contractor is obligated to make a full refund.

3.8.5. Replacement of flowers on holidays (December 25–January 1, February 14–15, March 6–9, Mother's Day and nearby dates) can be made by the Contractor without the consent of the Customer. The cost of replaced items is at or above the price of the initial flowers.

3.8.6. In product baskets can be replaced: greenery, brands of products and another components with similar ones for an amount equal to or exceeding the cost of the composition without prior agreement with the customer

3.8.7. In edible bouquets the components with similar ones for an amount equal to or exceeding the cost of the composition can be replaced without prior agreement with the customer.

3.9. The recipient's refusal to accept the bouquet.

3.9.1. If the Recipient refuses to accept the bouquet delivered by the Contractor, the bouquet is returned to the flower shop of the Contractor.

The contractor contacts the Customer (money can not be refunded). Within 24 hours from the date of unsuccessful delivery, the Customer has the right to specify another recipient and delivery address within the limits of the primary delivery city. The cost of re-delivery is paid separately.

3.9.2. If the Contractor fails to contact the Customer, the order is considered completed.

3.9.3. In case of refusal of the Recipient to accept the bouquet, the Customer has the right to pick up the already made bouquet from the flower shop of the Contractor within 24 hours from the date of unsuccessful delivery.

3.10. Delivery report

3.10.1. The Contractor will inform the Customer about the executed delivery by sending an SMS message to the Customer's contact number and a e-mail. The notification is sent after the Contractor has handed the bouquet to the Recipient.

3.10.2. The report on the executed order may come with a delay due to the heavy workload of the couriers of the Contractor, especially on holidays.

3.11. Order payment

3.11.1 The Customer can pay for the order by any payment method specified on the website www.rus-buket.ru.

3.12. The contractor reserves the right to unilaterally terminate the Public offer agreement or suspend the execution of the Order if the cost of services on the Order exceeds the amount received from the Customer.

3.13. The Customer can not transfer his rights under the Public offer agreement to any third party.

3.14. Flower arrangements and bouquets, presented on the website, are samples.

3.15. If the service «bouquet delivery photo» is ordered, the Contractor is obligated to send a required photo within 3 (three) working days from the date of the delivery. The Contractor is released from the obligations under the service «bouquet delivery photo» in case of refusal of the Recipient to make a photo. The service is free and is provided in case of availability of technical capability at the courier service.

3.16. International delivery:

• Delivery time is desirable, which means that the Contractor exerts every effort to deliver the Order at the specified time, but does not guarantee that the bouquet will be delivered at the specified time. Delivery will be executed during the day.
• The delivery report may arrive the day after the delivery date due to the time difference.
• The text specified by the Customer in the card can be written by the Contractor in Roman letters.
• Due to the fact that our florists choose the freshest flowers available, there may be changes in the bouquet in color, variety of flowers and greenery.

4. THE OBLIGATIONS OF THE CONTRACTOR

The Contractor is obligated to:

4.1. Provide the Customer with the service «delivery of flowers, bouquets and gifts» according to the terms of the Public offer agreement.

4.2. At the request of the Customer, the execution of the Order may be suspended for a certain period, if there is at least 1 working day left before the execution.

5. THE OBLIGATIONS OF THE CUSTOMER

The Customer is obligated to:

5.1.  Reliably fill in all fields of the order form on the website www.rus-buket.ru or to report the required data to the client service of the Contractor.

5.2. Comply with applicable laws and regulations.

5.3. Place an Order through the special section on the Contractor's Internet shop or via client service of the Contractor (listed on the website www.rus-buket.ru).

5.4. Pay for the Service to the Contractor according to the Public offer arrangement.

5.5. Not to place on cards messages that can potentially hurt someone’s feelings, insult someone’s honor and dignity, messages containing foul language or any messages of an abusive nature.

6. PAYMENT TERMS

6.1. The Customer is obligated to pay for the services before the end of the Acceptance period.

6.2. Services are paid by the Customer in advance in the amount of 100 (one hundred) % of the cost of the certain Services.

6.3. The cost of Services «sale and delivery of flowers, bouquets and gifts» includes all fees, taxes, etc.

6.4. Payment for the Services through the online payment is carried out in Euros and U.S. dollars, on the banking details of the Contractor.

6.5. Services are paid by the Customer from the moment when the Contractor received confirmation of payment.

7. THE ACCEPTANCE OF THE OFFER AND CONCLUSION OF THE CONTRACT

7.1. The Customer shall perform the Public offer acceptance with a prepayment for the services of the Contractor, within the term of Acceptance under the conditions of clause 6 of the Public offer agreement.

8. CONDITIONS CHANGE AND VALIDITY PERIOD OF THE OFFER

8.1. The Public offer agreement enters into force from the moment of posting on the Internet at https://rus-buket.ru/oferta and is valid until the withdrawal of the Public offer agreement by the Contractor.

8.2. The contractor reserves the right to change the terms of the Public offer agreement or withdraw the Offer at its sole discretion.

9. DURATION AND AMENDMENT TO THE PUBLIC OFFER AGREEMENT

9.1. Acceptance of the Public offer agreement by the Customer, carried out before the end of the Acceptance period, is the conclusion of the Offer on the terms of the Public offer agreement.

9.2. The Public offer agreement contract is considered concluded from the moment of Acceptance of the Public offer agreement by the Customer and is valid until the execution of the Order by the Contractor, or until the termination of the Public offer agreement Contract.

9.3. In case of withdrawal of the Public offer agreement by the Contractor, the Public offer agreement shall be considered completed from the moment of withdrawal.

10. TERMINATION OF THE PUBLIC OFFER AGREEMENT

10.1. The customer may terminate the Public offer agreement in case if the Contractor has violated the Public offer agreement or the current legislation.

11. TERMS OF CANCELLATION AND REFUND

11.1. The customer has the right to cancel the Order by contact the client service (contact details are listed on the website www.rus-buket.ru), at the observance of the provisions of paragraph 11.2. of this Public offer agreement.

11.2. The order cannot be cancelled if the flower arrangement has already been made by the Contractor and prepared for delivery to the Recipient. In this case refund is not possible because flowers are perishable goods.

In other cases the contractor undertakes to refund less the charge in the amount of 10% of the total order.

11.3. To get a refund, the Customer have to fill in the «Refund application» and send it via e-mail (info@rus-buket.ru) to the Contractor. Refund is made from 3 to 45 working days from the date of receipt of the «Refund application» by the Contractor.

11.4. The term of consideration of the Application and refund to the Customer begins from the date of receipt of the Application by the Contractor and is calculated in working days, excluding holidays/weekends. If the application is received by the Contractor after 18.00 working day or on a holiday/day off, the moment of receipt of the Application by the Contractor shall be the next working day.

11.5. If the executed and paid order was not delivered through the fault of the Contractor, the funds are returned to the Customer in full.

11.6. According to the LIST of NON-food GOODS of PROPER QUALITY NOT SUBJECT TO RETURN OR EXCHANGE FOR SIMILAR GOODS OF OTHER SIZE, SHAPE, SIZE, STYLE, COLOR OR CONFIGURATION plants are non-refundable.

11.7. In case of delivery of the Order to the Customer of improper quality, the Customer provides the goods to the store of the Contractor (in the city of execution of the order) as soon as possible (up to 24 hours) for the quality check. The Contractor is obligated to provide the Customer with the exact address of the flower shop through the request from the Customer. For the exact address the Customer should send a request to the Contractor via e-mail (info@rus-buket.ru). The request will be processed at the shortest time. If the request arrives during working hours (from 8:00 AM to 6:00 PM Moscow time, daily), it will be processed in 30 minutes. If the request arrives outside of business hours (i.e. from 6:00 PM to 8:00 AM MSK), it will be processed on the next working day in the period from 8:00 AM to 9:00 AM MSK.

The amount paid by the Customer for the Goods of improper quality shall be returned to the Customer within 10 calendar days from the date of submission of the requirement. A refund is carried out by the same method that the order was paid by.

11.8. In the case of delivery with the type of payment «Payment to the courier» (the Customer and the Recipient is the same person), claims for quality, composition and appearance of delivered goods are accepted only before the signing «The customer Waiver form». If the bouquet was accepted by the Customer, any claims will not be accepted.

11.9. According to Art. 26.1 of the Federal law «Customer Rights Protection Legislation», plants (including flowers) can not be exchanged and returned, but at the discretion of the Contractor, the composition or bouquet can be replaced. At the same time, in accordance with the «Customer Rights Protection Legislation», this is the right of the Contractor, not his duty.

12. Procedure for Ordering, Acceptance and Return of Jewelry Items.

12.1. Ordering a Jewelry Item
When placing an order for a jewelry item, the User must comply with the following requirements:

• Provide the full surname, name and patronymic of the Recipient, as well as their contact phone number.

• The delivery address for the jewelry item must match the delivery address specified when placing the order.

• Delivery is carried out by a courier company to the Recipient upon presentation of the Recipient’s original passport for identity verification.

• If possible, notify the Recipient about the appearance of the goods they are receiving.

12.2. Item Identification
12.2.1. Each jewelry item has individual identification features, including (but not limited to): article number, item specifications, weight, metal fineness, characteristics of the inserts, unique identification number (UIN), and the manufacturer’s individual tag.
12.2.2. The said identification features are recorded by the Seller prior to handing over the goods to the Recipient and are used to verify the authenticity and completeness of the item upon return.

12.3. Acceptance of the Goods by the Recipient
12.3.1. Upon receipt of the Goods, the Recipient is obliged to check the integrity of the packaging and the absence of visible damage.
12.3.2. If any damage to the packaging is found, the Recipient must immediately draw up an act with a representative of the delivery service or refuse to accept the Goods.
12.3.3. The absence of comments upon receipt of the goods confirms that the outer packaging of the Goods was received without visible damage.
12.3.4. Upon receipt of the Goods, the Recipient checks the correctness of the contents in the presence of the courier. If the goods correspond to the order, the Recipient must sign the receipt act in the same way as in their passport.

12.4. Video Recording
12.4.1. The Seller has the right to carry out photo and video recording of the process of picking, packing and handing over the Goods to the delivery service.
12.4.2. The photo and video materials may be used as evidence when handling claims, in court disputes, in bank investigations regarding card payment transactions, as well as when addressing law enforcement agencies.

12.5. Conditions for Return of the Goods — Jewelry Item
12.5.1. Return of goods of adequate and inadequate quality is carried out in the cases and in accordance with the procedure provided for by the legislation of the Russian Federation.
12.5.2. A return is possible only if the item retains its original appearance (the item has not been used), its consumer properties, factory seals, tags, labels and other identification elements.
12.5.3. The Seller reserves the right to refuse a refund if signs of use, mechanical damage, deformation, evidence of repair, replacement of inserts or any other changes to the original condition of the goods are found.
12.5.4. The User or Recipient has the right to reject the Goods at any time before receipt, and within 7 days after receipt of the Goods.
12.5.5. To return the Goods, the original appearance, consumer properties, tags (labels) with the identification number, purchase and payment documents, and packaging must be preserved.
12.5.6. Return of a jewelry item is at the expense of the User/Recipient. Return is possible in one of the following ways:
* Personal delivery of the item to the company’s office at the following address: Novosibirsk, Ippodromskaya St., 42, 3rd floor (to the chief accountant). Reception is carried out on working days (Monday to Friday) from 09:00 to 17:00. A prerequisite is to pre‑arrange the visit by phone.
* Sending the item via the CDEK transport company in accordance with the rules for transporting jewelry items: with a declared value, marked “jewelry item”, to the following address: Novosibirsk, Ippodromskaya St., 42, 3rd floor, indicating the contact phone number: +7 (923) 731‑80‑00.
12.5.7. A jewelry item is subject to return only if all the established return requirements are met.
12.5.8. After inspecting the item and confirming that it meets the specified requirements, the funds are refunded to the User via the same payment method used for the purchase, within no later than 10 working days from the date the company receives the item.

12.6. Inspection of Returned Goods
12.6.1. Upon receipt of returned goods, the Seller inspects whether the item corresponds to the previously sold Goods.
12.6.2. The inspection includes comparing the article number, weight, dimensions, characteristics of the inserts, metal fineness, serial numbers, product photos, video recording materials and other identification features.
12.6.3. If signs of substitution of the Goods, partial replacement of components, replacement of inserts, removal of tags or any other signs of dishonest actions are detected, the refund is suspended until the circumstances are fully investigated.
12.6.4. Grounds for the Seller to refuse a return:
* the item has been worn or used;
* identification tags are damaged or missing;
* consumer properties have been lost;
* the item was made to individual order (e.g., engraving, resizing for a specific client).

12.7. Return Procedure
12.7.1. The returned goods must be shipped using a method that allows tracking of the shipment.
12.7.2. The risk of accidental loss or damage to the returned goods prior to their receipt by the Seller lies with the sender (User/Recipient).
12.7.3. The Seller recommends that the User/Recipient carry out photo and video recording of the packaging of the returned Goods.

12.8. Fraud Prevention
12.8.1. In order to prevent fraudulent activities, the Seller has the right to conduct additional verification of orders, including confirming the identity of the recipient and clarifying order details.
12.8.2. If there are signs of fraud, the Seller has the right to suspend execution of the order until the verification is completed.
12.8.3. If signs of fraud, substitution of goods or provision of false information are detected, the Seller has the right to contact the acquiring bank, payment system, law enforcement agencies and the court to protect their rights and legitimate interests.
12.8.4. When placing an order for jewelry items, the User must provide the full surname, name and patronymic of the Recipient. Delivery of an order containing a jewelry item is carried out only upon presentation to the courier of the Recipient’s original passport. The courier then verifies the Recipient’s identity against the passport and the order form. Upon receipt of the Order, the Recipient signs the act, which means that the Recipient has inspected the item upon receipt.

12.9. Evidence in Disputed Situations
12.9.1. Electronic documents, email correspondence, messages in messengers, data from delivery services, data from payment systems, photographs, video recordings and other digital evidence may be used to resolve disputes.
12.9.2. Data from the Seller’s accounting systems containing information about the order’s contents, its packaging and handover to the carrier may be used as evidence of the fact that the goods of the corresponding composition were shipped.

13. Special Rules for the Acquisition and Use of Electronic Gift Certificates

13.1. For the purposes of this section, the following terms shall apply:

• Electronic Gift Certificate (EGC) — an electronic record generated via the Service, containing unique identifiers and confirming the prepayment made towards the subsequent purchase of goods, works, or services from the Seller specified in the EGC Card, within the EGC’s Nominal Value. The EGC is not a standalone product, a security, an electronic means of payment, or a banking product.
• EGC Card — the information about the EGC posted by the Seller on the Service, including details about the Seller, the EGC Nominal Value, EGC Validity Period, goods, works, or services that may be obtained using the EGC, the possibility of top‑up payments and partial use, the procedure for accounting of the Remainder, as well as other terms of EGC use.
• EGC Holder — the User or the Recipient designated by them, who lawfully possesses the unique link, QR code, or EGC Activation Code and presents the EGC to the Seller.
• EGC Nominal Value — the fixed monetary amount specified in the EGC Card, within which the Seller is obliged to transfer goods to the EGC Holder, perform works, or provide services.
• EGC Remainder — the portion of the EGC Nominal Value not used by the Holder in case of partial use of the EGC, provided that such use is allowed under the EGC Card.
• Activation Code — a unique sequence of characters used to confirm the Seller’s fulfillment of obligations under the EGC.
• EGC Activation — an action performed by the Seller in the Service after delivery of goods, performance of work, or provision of services, using the Activation Code or QR code, confirming the actual use of the EGC by the Holder.

13.2. The EGC is issued by a specific Seller and may be used only with that Seller, in accordance with the terms specified in the EGC Card. The Seller’s name shall be communicated to the User prior to order placement and payment.

13.3. The agreement for the acquisition of the EGC is concluded directly between the User and the Seller who issued the EGC. The Seller is the party obliged to the EGC Holder to transfer goods, perform work, or provide services in accordance with the EGC Card terms and the requirements of the legislation of the Russian Federation.

13.4. Rus‑buket is not an EGC issuer and does not act as a seller of goods or as a provider of works or services exchanged for the EGC. The Service ensures the posting of the EGC Card, order placement and payment, generation and delivery of the EGC, status tracking, technical capability for Activation, information support, and refund of funds in cases provided for in these Terms.

13.5. The EGC may be purchased separately or together with other Goods. If an Order contains an EGC and Goods from different Sellers, the Service may split such Order into separate orders. In any case, the EGC Order is transmitted only to the Seller who issued the respective EGC.

13.6. When placing an Order, the User selects one of the fixed EGC Nominal Values offered by the Seller, indicates the Recipient, their contact details, the date and time slot for EGC delivery, and, if desired, adds a greeting message of no more than 200 characters.

13.7. The User is obliged to verify the correctness of the phone number, email address, and other details about the Recipient prior to Order payment. The User shall bear the consequences if the EGC is delivered to erroneous contact details provided by them.

13.8. The terms of the EGC Card applicable at the time of payment apply to the purchased EGC. After payment, the Seller may not reduce the EGC Nominal Value, shorten the list of available goods, works, or services, introduce new restrictions, or otherwise worsen the terms of its use.

13.9. The Seller may extend the EGC Validity Period while keeping all other terms of use unchanged.

13.10. For each EGC, the Service generates a unique link, QR code, and Activation Code. Upon clicking the link, the Holder is provided with information about the EGC, including details about the Seller, Nominal Value, Validity Period, terms of use, and EGC status.

13.11. The EGC link is sent to the Recipient via a push notification in the mobile app, if technically feasible, or via SMS to the phone number specified by the User.
If the User has designated themselves as the Recipient, the link is sent via a push notification in the mobile app (if technically feasible) or to the User’s email address; if no email address is provided, it is sent via SMS.

13.12. If the Order contains only an EGC, the link is sent on the date and within the time slot selected by the User during Order placement.
If the Order simultaneously contains an EGC and other Goods, the link is sent after the main Order receives the status “Delivered” or “Completed”.
If all other Goods are removed after Order placement and only the EGC remains in the Order, the link is sent on the date and within the time slot selected by the User.

13.13. After the link is sent, the EGC Order may be displayed in the User’s Personal Account with the status “Delivered”. This status confirms only that the link was sent and does not indicate the use of the EGC or the delivery of goods, performance of work, or provision of services by the Seller.

13.14. Prior to proper delivery of the link, the User may cancel the EGC Order using the methods provided by the Service.
After the link has been sent, technical cancellation via the Service interface may not be available. This does not restrict the right of the User or EGC Holder to request a refund of the unused Nominal Value or Remainder in the cases and manner provided in these Terms and the legislation of the Russian Federation.

13.15. To obtain goods, have work performed, or receive services under the EGC, the Holder shall contact the Seller and present the Activation Code or QR code. The Seller shall verify the existence and status of the EGC in the Service and inform the Holder of the terms of its use.

13.16. The Seller shall activate the EGC in the Service by entering the Activation Code presented by the Holder or by scanning the QR code. After successful verification, the EGC receives the status “Activated”.

13.17. The mere entry of the Activation Code or scanning of the QR code does not deprive the User or Holder of the right to assert claims regarding the fact, scope, timing, or quality of the Seller’s performance.

13.18. If the EGC Card provides for partial use, upon the first Activation, the EGC shall be activated in the Service for the full Nominal Value amount. Prior to Activation, the Seller is obliged to inform the Holder about this procedure and the amount of the resulting EGC Remainder.

13.19. In case of partial use of the EGC, its Activation in the Service for the full Nominal Value does not relieve the Seller of the obligation to enable the Holder to further use the unused EGC Remainder.
The Seller shall account for the EGC Remainder after Activation. Upon the Holder’s request, the Seller is obliged to disclose the amount of the EGC Remainder and provide confirmation of its use.

13.20. The possibility of top‑up payments, the list of goods, works, or services available for purchase using the EGC, the procedure for partial use and accounting of the Remainder are determined by the EGC Card and the Seller’s internal rules. Such terms may not restrict the rights of the User and Holder established by the legislation of the Russian Federation.

13.21. If, upon presentation of the EGC, information about its prior Activation is displayed, the Seller shall inform the Holder thereof. To verify the circumstances, the User or Holder may contact Rus‑buket’s support service.
During the verification period, Rus‑buket may temporarily block the disputed EGC and request documents and information from the Seller confirming the delivery of goods, performance of work, or provision of services.

13.22. The Service is responsible for the security of the unique link, QR code, and Activation Code until they are properly delivered to the contact details specified by the User.
The User is responsible for the consequences of providing erroneous contact details.
After proper receipt of the link, the Holder is responsible for maintaining the confidentiality of the unique link, QR code, and Activation Code.
The Seller is responsible for unjustified, erroneous, or repeated Activation of the EGC, as well as for activating the EGC without providing the Holder with the corresponding goods, work, or service.

13.23. Prior to EGC Activation, the User or Holder may contact Rus‑buket’s support service to request a refund of the unused EGC Nominal Value. A Holder who is not the User may initiate the review of the request; however, the refund shall be made based on the application of the User who paid for the EGC, to the account or payment method from which the payment was made.
After EGC Activation, all obligations to the User and Holder, including obligations related to accounting and use of the EGC Remainder, handling of claims, and refund of funds, shall be fulfilled directly by the Seller. After EGC Activation, Rus‑buket does not refund the Nominal Value or Remainder and is not liable for the Seller’s obligations.

13.24. Funds shall be refunded using the same payment method through which the EGC was paid, to the account or payment method from which they were debited, unless another procedure is provided for by law, bank rules, or the relevant payment system.
Rus‑buket may verify the EGC status, the applicant’s identity, lawful possession of the EGC, and the circumstances of its use; request confirmation from the User; and temporarily block the EGC during the verification period.

13.25. The expiration of the EGC Validity Period specified in the EGC Card does not extinguish the User’s right to request a refund of the unused Nominal Value or Remainder in cases provided for by the legislation of the Russian Federation.
Upon agreement with the Holder, the Seller may extend the EGC Validity Period or offer other terms for its use. Changing the list of goods, works, or services or introducing a top‑up payment is allowed only with the Holder’s consent.

13.26. If, prior to EGC Activation, the Seller refuses to accept it, ceases operations, is blocked or disconnected from the Service, loses the necessary permit, or for any other reason cannot fulfill the obligation, the User may request a refund of the funds paid for the EGC.

13.27. After receiving goods, the result of work, or a service using the EGC, all claims and complaints related to quality, completeness, assortment, timing, defects, return, or exchange of such goods, work result, or service shall be submitted directly to the Seller.
The Seller shall handle such claims independently and shall be liable to the User and Holder in accordance with the legislation of the Russian Federation. The Seller’s terms may not exclude or restrict mandatory consumer rights.
Rus‑buket is not liable for the quality of goods provided, work performed, or services rendered by the Seller. The User or Holder may contact Rus‑buket’s support service to obtain information about the Seller and assistance in forwarding their appeal. Such assistance does not constitute acceptance of the Seller’s obligations by Rus‑buket.

13.28. If goods, work, or services were purchased with partial use of the EGC, the procedure for refunding the corresponding value shall be determined by the legislation of the Russian Federation and the terms of the Seller communicated to the Holder. The Seller’s terms may not worsen the consumer’s position compared to the requirements of the law.

13.29. The User and Holder shall be obliged to:

13.29.1. Review the EGC Card prior to purchasing or using the EGC;
13.29.2. Provide accurate contact details;
13.29.3. Maintain the confidentiality of the unique link, QR code, and Activation Code after receipt;
13.29.4. Not provide the Activation Code to the Seller prior to actual receipt of the goods, work result, or service;
13.29.5. Promptly contact the support service in case of loss of the link, suspicion of unauthorized access by third parties, erroneous Activation, or a dispute with the Seller;
13.29.6. Provide accurate information and available evidence during the review of an appeal.

13.30. If there are signs of fraud, unauthorized use of the EGC, or a dispute arises, Rus‑buket may temporarily suspend the use of the EGC, conduct an investigation, request information from the User, Holder, and Seller, and use operation logs, link delivery records, Activation data, correspondence, and other electronic evidence.

13.31. To the extent not regulated by this section, the remaining provisions of these Terms and the legislation of the Russian Federation shall apply to order placement, payment, cancellation of the EGC Order, refund of funds, and handling of appeals.

14. PAYMENT BY BANK CARDS AND DISPUTE RESOLUTION ON PAYMENTS (CHARGEBACK)

14.1. General Provisions

14.1.1. Payment for the goods by bank card confirms the User’s acceptance of the terms of this Offer.

14.1.2. The User confirms that they are the lawful holder of the bank card or have lawful authority to use the relevant payment instrument.

14.1.3. If signs of unauthorized use of the bank card are detected, the Service or the Seller has the right to suspend order fulfillment until the verification process is completed.

14.2. Payment Verification

14.2.1. In order to prevent fraud, the Service has the right to carry out additional payment verification.

14.2.2. Verification may include:
• confirmation of the User’s identity;
• confirmation of the phone number;
• confirmation of the delivery address;
• request for additional documents;
• telephone confirmation of the order;
• reconciliation of information about the recipient and the payer.

14.2.3. If the User refuses to undergo verification, the Service has the right to cancel the order and refund the funds via the method provided by the payment system.

14.3. Confirmation of Fulfillment of Obligations

14.3.1. Adequate confirmation of the Seller’s fulfillment of obligations shall include:
• information from the courier service;
• data from the delivery service;
• information from the payment provider;
• photo and video materials of the packaging;
• delivery acceptance acts;
• electronic correspondence between the parties;
• confirmation of delivery of the shipment;
• data on the weight and labeling of the shipment.

14.3.2. The User agrees that the above information may be used by the Seller and/or the Service in resolving bank disputes and legal proceedings.

14.4. Claims Handling Procedure

14.4.1. Before contacting the bank to file a payment dispute claim, the User undertakes to send a written complaint to the Service or directly to the Seller.

14.4.2. The Seller shall consider the complaint within the timeframes established by the legislation of the Russian Federation.

14.4.3. The User undertakes to provide all available evidence supporting the stated circumstances.

14.5. Fraud Prevention

14.5.1. If signs of fraud are detected, including:
• use of someone else’s payment instruments;
• provision of false information;
• claiming non receipt of goods that were actually received;
• attempting to return substituted goods;
• providing knowingly false information,

the Service or the Seller has the right to use the verification materials to protect their rights and legitimate interests.

14.5.2. The Service or the Seller has the right to transfer information about suspicious activities to the acquiring bank, payment systems, law enforcement agencies, courts, and other authorized bodies, within the limits permitted by the legislation of the Russian Federation.

14.6. Electronic Evidence

14.6.1. The Parties acknowledge the admissibility of using electronic evidence.

14.6.2. Electronic evidence includes:
• order logs;
• IP addresses;
• authorization data;
• correspondence;
• photographs;
• video recordings;
• carrier information;
• payment system data;
• any other digital data related to order fulfillment.

15. CONFIDENTIAL INFORMATION

15.1. The contractor is obligated to keep all the Customer’s data, specified during registration on the website https://rus-buket.ru, confidential to persons not related to the execution of the Order.

16. OTHER TERMS

16.1. Leaving feedback on the internet shop rus-buket.ru you allow the company «Worldwide flowers» to quote it on third-party resources with the preservation of authorship.