Public offer

TERMS & CONDITIONS

This public offer is an official offer of the UAB "Premeras" (here and after «the Contractor») to assist the contractor to render services for sale and delivery of flowers and gifts with the observance of the terms and conditions of this public offer.

1. DEFINITIONS AND TERMS

1.1. For the purposes of this Public offer, the terms below are used in the following meanings:

Public offer — is a document for the rendering of services in sale and delivery of flowers, bouquets and gifts, published on the internet at https://rus-buket.ru/oferta.

Publication — placement in the public domain of the document on the Internet at the address specified in the Public offer.

Order — is a set of ordered flowers, bouquets and gifts with delivery to the Recipients, in relation to which, after the execution of the Public offer, the service is provided in accordance with the terms of the order agreed by the Customer. When ordering, the Customer is assigned a unique number.

Services in «sale and delivery of flowers, bouquets and gifts» — are services of the Contractor for the delivery of flowers, bouquets and gifts, on terms and conditions in accordance with this Public offer.

Acceptance of the Public offer — full acceptance of the Public offer, by performing the actions specified in paragraph 7.1. of the Public offer.

Customer – a physical person or juristic person who has accepted the Public offer. The buyer of the service «delivery of flowers, bouquets and gifts» is the Customer, in accordance with the the Public offer.

A bouquet — is any flowers, a bouquet of flowers or arrangement in a basket selected by the Customer from the offered assortment of goods in the Internet shop of the Contractor.

Public offer agreement — a contract for the provision of services between the Customer and the Contractor in respect of a certain bouquet, flower arrangement, or gifts, which is concluded through the acceptance of this Public offer. Flower arrangement, or gift, in respect of which the Public offer agreement is concluded, become an integral part of the Public offer agreement.

1.2.  This Public offer may use terms that are not defined in paragraph 1.1 of this Public offer. The interpretation of this term is based on the text of the Offer.

2. SUBJECT OF THE OFFER

2.1. The subject of the Public offer is the paid provision of services of «delivery of flowers, bouquets and gifts» by the Contractor to the Customer, under the terms of this Public offer.

3. CONDITIONS

3.1. A prerequisite for the provision of services by the Contractor under the conditions of the Public offer is the consent, compliance and application to the parties to the Public offer agreement requirements, as well as conditions defined by the Contractor.

3.2. The services are provided solely in relation to the Order:

3.2.1. for which the Contractor has confirmed the possibility of placing this Order based on the conditions that are feasible for a particular Order. The service provider, at its sole discretion, has the right to refuse the Customer to place an Order.  In this case, the refusal to provide services, the Contructor send a notice to the e-mail address of the Customer. The money is returned to the Customer;

3.2.2. for the Customer who has accepted the Public offer;

3.2.3. The service «sale and delivery of flowers, bouquets and gifts», paid in advance by the Customer.

3.2.4. The company reserves the right not to place on cards messages that can potentially hurt someone’s feelings, insult someone’s honor and dignity, messages containing foul language or any messages of an abusive nature.

3.3. Services are provided in accordance with the Order made by the Customer, according to the established forms, including the contact center phone number listed on the website www.rus-buket.ru

3.4. Delivery date.

3.4.1 The delivery is executed on the date specified by the Customer. Delivery on the day of ordering is executed if the order was created before 6:00 PM in the recipient’s time zone.

3.5. Delivery time.

3.5.1. Delivery time is desirable, which means that the Contractor exerts every effort to deliver the Order at the specified time, but does not guarantee that the bouquet will be delivered at the specified time.

3.5.2. When placing an order for the urgent delivery, the Contractor begins to make the bouquet immediately after the receipt of payment. The nearest delivery time is within three hours of receipt of payment.

3.5.3. Orders for the night time delivery (from 9:00 PM till 9:00 AM in the recipient’s time zone) must be placed before 6 PM in the recipient’s time zone.

3.5.4. If the Recipient's phone number is incorrect or the Recipient does not respond within the time specified for delivery, the Contractor contacts the Customer and offers him to specify a correct phone number or change the delivery time, while the delivery time can not be changed for more than 24 hours (shelf life of the flower arrangement).

3.5.5. Due to the large number of orders, the Contractor does not deliver flowers to the exact time on holidays (December 25–January 1, February 14–15, March 6–9, Mother's Day and nearby dates). On these days, delivery is executed during the day and only after a preliminary call to the Recipient. If the order was placed at least one day before the holiday, the delivery is possible in one of these periods: in the morning (from 9:00 AM to 3:00 PM) or in the afternoon (from 3:00 PM to 10:00 PM).

3.5.6. The Recipient is obliged to receive the delivered goods within 15 minutes from the arrival of the Courier at the delivery address. Re-delivery and waiting for the courier for more than 15 minutes is paid separately.

3.6. Delivery address.

3.6.1. The delivery address is specified while ordering or during the call of the Contractor upon the delivery to the recipient’s phone number.

3.6.2. If the Customer has selected the type of delivery «Specify the address and time of delivery», the Contractor calls the Recipient and specifies the recipient's ability to accept a surprise, as well as a convenient time and delivery address. At the same time, the Contractor keeps the effect of the surprise by not revealing the subject of the delivery or the Customer’s personality. Priority will be the time and the address of delivery, indicated by the Recipient.

If the Recipient is located at a different address than was specified by the Customer, delivery to another address is possible only within the city or settlement specified in the order. By agreement of both parties of this Public offer, the delivery to remote areas located outside the city or the settlement specified in the order is possible after additional payment by the Customer of the cost of the actual delivery.

The delivery cost specified on the website can be changed in the following cases:

• delivery to a remote area of the city or outside the city limits;
• the delivery address specified while ordering was incorrect;
• in case of absence of the recipient at the specified time at the specified address

3.6.3. In case of a surprise delivery or if the recipient's phone number was not specified in the order — if the delivery is not executed due to the inaccurately specified address, the absence of the Recipient at the specified address within the specified period of time or other circumstances preventing the delivery of the bouquet (security, access system), the Contractor returns the bouquet to the flower shop.

3.6.4. In case of refusal of the Recipient to accept the bouquet, the bouquet is returned to the flower shop by the Contractor.

3.6.5. Re-delivery is paid by the customer.

3.6.6. After 24 hours from the unsuccessful delivery, the bouquet and delivery are paid again by the Customer, because the bouquet has a limited shelf life.

3.6.7. Re-delivery of the arrangement made of fresh flowers to another address is possible only within the limits of the primary delivery city or settlement.

3.6.8. If in case of unsuccessful delivery the Contractor fails to contact the Customer by phone or e - mail, the order is considered to be executed.

3.7. Contact phone number of the Recipient.

3.7.1. Contact phone number is specified when ordering. If the phone number of the Recipient is not specified, the Contractor performs «Surprise delivery».

3.7.2. The Contractor recommends to specify the contact phone number of the Recipient in special cases: In case of absence of the recipient at the specified time at the specified address, there are difficulties with giving ordered flower arrangement or the Contractor have to specify the Recipient’s address. The Contractor makes a call to the Recipient carefully keeping the effect of the surprise by not giving any information about the subject of the delivery or the Customer’s identity.

3.7.3. If the Recipient's phone number is not correct or the Recipient does not respond within the time specified for delivery, the Contractor contacts the Customer and offers him to specify a different phone number or change the delivery time, while the delivery time can not be changed for more than 24 hours (shelf life of the flower arrangement).

3.8. Bouquet making and flower replacement.

3.8.1. The Contractor exerts every effort to make the ordered bouquet as similar as possible to the photo from the Internet shop of the Contractor. The contractor notes that all bouquets are made by hand by florists, so there may be a slight differences between the photo and the actual flower arrangement. The Contractor is obligated to make the ordered bouquet according to the composition specified in the product card at the Internet shop. Decorative elements may also differ from the sample as the range of our flower shops is constantly changing (the difference in the range in different cities should be taken into account).

3.8.2. If the Contractor does not have required flowers in stock, the Contractor contacts the Customer by phone specified in the application and offers options for replacing the flowers. If the replacement of the components of the bouquet is insignificant and can be made without visible significant changes, the Contractor shall make such a replacement without the consent of the Customer.

3.8.3. If the Contractor fails to contact the Customer by phone, the Contractor makes a a bouquet with the replacement of the missing flowers on their equivalent in quality and cost, carefully follow the color scheme chosen by the Customer. This allows the Contractor to execute the order without delay.

3.8.4. If the Contractor does not have required flowers in stock and the Customer does not confirm the replacement, the Contractor is obligated to make a full refund.

3.8.5. Replacement of flowers on holidays (December 25–January 1, February 14–15, March 6–9, Mother's Day and nearby dates) can be made by the Contractor without the consent of the Customer. The cost of replaced items is at or above the price of the initial flowers.

3.8.6. In product baskets can be replaced: greenery, brands of products and another components with similar ones for an amount equal to or exceeding the cost of the composition without prior agreement with the customer

3.8.7. In edible bouquets the components with similar ones for an amount equal to or exceeding the cost of the composition can be replaced without prior agreement with the customer.

3.9. The recipient's refusal to accept the bouquet.

3.9.1. If the Recipient refuses to accept the bouquet delivered by the Contractor, the bouquet is returned to the flower shop of the Contractor.

The contractor contacts the Customer (money can not be refunded). Within 24 hours from the date of unsuccessful delivery, the Customer has the right to specify another recipient and delivery address within the limits of the primary delivery city. The cost of re-delivery is paid separately.

3.9.2. Если Исполнитель не дозвонился до Заказчика, заказ считается выполненным.

3.9.2. If the Contractor fails to contact the Customer, the order is considered completed.

3.9.3. In case of refusal of the Recipient to accept the bouquet, the Customer has the right to pick up the already made bouquet from the flower shop of the Contractor within 24 hours from the date of unsuccessful delivery.

3.10. Delivery report

3.10.1. The Contractor will inform the Customer about the executed delivery by sending an SMS message to the Customer's contact number and a e-mail. The notification is sent after the Contractor has handed the bouquet to the Recipient.

3.10.2. The report on the executed order may come with a delay due to the heavy workload of the couriers of the Contractor, especially on holidays.

3.11. Оплата заказа на доставку цветов.

3.11. Order payment

3.11.1 The Customer can pay for the order by any payment method specified on the website www.rus-buket.ru.

3.12. The contractor reserves the right to unilaterally terminate the Public offer agreement or suspend the execution of the Order if the cost of services on the Order exceeds the amount received from the Customer.

3.13. The Customer can not transfer his rights under the Public offer agreement to any third party.

3.14. Flower arrangements and bouquets, presented on the website, are samples.

3.15. If the service «bouquet delivery photo» is ordered, the Contractor is obligated to send a required photo within 3 (three) working days from the date of the delivery. The Contractor is released from the obligations under the service «bouquet delivery photo» in case of refusal of the Recipient to make a photo. The service is free and is provided in case of availability of technical capability at the courier service.

3.16. International delivery:

1. Delivery time is desirable, which means that the Contractor exerts every effort to deliver the Order at the specified time, but does not guarantee that the bouquet will be delivered at the specified time. Delivery will be executed during the day.
2. The delivery report may arrive the day after the delivery date due to the time difference.
3. The text specified by the Customer in the card can be written by the Contractor in Roman letters.
4. Due to the fact that our florists choose the freshest flowers available, there may be changes in the bouquet in color, variety of flowers and greenery.

4. THE OBLIGATIONS OF THE CONTRACTOR

The Contractor is obligated to:

4.1. Provide the Customer with the service «delivery of flowers, bouquets and gifts» according to the terms of the Public offer agreement.

4.2. At the request of the Customer, the execution of the Order may be suspended for a certain period, if there is at least 1 working day left before the execution.

5. THE OBLIGATIONS OF THE CUSTOMER

The Customer is obligated to:

5.1.  Reliably fill in all fields of the order form on the website www.rus-buket.ru or to report the required data to the client service of the Contractor.

5.2. Comply with applicable laws and regulations.

5.3. Place an Order through the special section on the Contractor's Internet shop or via client service of the Contractor (listed on the website www.rus-buket.ru).

5.4. Pay for the Service to the Contractor according to the Public offer arrangement.

5.5. Not to place on cards messages that can potentially hurt someone’s feelings, insult someone’s honor and dignity, messages containing foul language or any messages of an abusive nature.

6. PAYMENT TERMS

6.1. The Customer is obligated to pay for the services before the end of the Acceptance period.

6.2. Services are paid by the Customer in advance in the amount of 100 (one hundred) % of the cost of the certain Services.

6.3. The cost of Services «sale and delivery of flowers, bouquets and gifts» includes all fees, taxes, etc.

6.4. Payment for the Services through the online payment is carried out in Euros and U.S. dollars, on the banking details of the Contractor.

6.5. Services are paid by the Customer from the moment when the Contractor received confirmation of payment.

7. THE ACCEPTANCE OF THE OFFER AND CONCLUSION OF THE CONTRACT

7.1. The Сustomer shall perform the Public offer acceptance with a prepayment for the services of the Contractor, within the term of Acceptance under the conditions of clause 6 of the Public offer agreement.

8. CONDITIONS CHANGE AND VALIDITY PERIOD OF THE OFFER

8.1. The Public offer agreement enters into force from the moment of posting on the Internet at https://rus-buket.ru/oferta and is valid until the withdrawal of the Public offer agreement by the Contractor.

8.2. The contractor reserves the right to change the terms of the Public offer agreement or withdraw the Offer at its sole discretion.

9. DURATION AND AMENDMENT TO THE PUBLIC OFFER AGREEMENT

9.1. Acceptance of the Public offer agreement by the Customer, carried out before the end of the Acceptance period, is the conclusion of the Offer on the terms of the Public offer agreement.

9.2. The Public offer agreement contract is considered concluded from the moment of Acceptance of the Public offer agreement by the Customer and is valid until the execution of the Order by the Contractor, or until the termination of the Public offer agreement Contract.

9.3. In case of withdrawal of the Public offer agreement by the Contractor, the Public offer agreement shall be considered completed from the moment of withdrawal.

10. TERMINATION OF THE PUBLIC OFFER AGREEMENT

10.1. The customer may terminate the Public offer agreement in case if the Contractor has violated the Public offer agreement or the current legislation.

11. TERMS OF CANCELLATION AND REFUND

11.1. The customer has the right to cancel the Order by contact the client service (contact details are listed on the website www.rus-buket.ru), at the observance of the provisions of paragraph 11.2. of this Public offer agreement.

11.2. The order cannot be cancelled if the flower arrangement has already been made by the Contractor and prepared for delivery to the Recipient. In this case refund is not possible because flowers are perishable goods.

In other cases the contractor undertakes to refund less the charge in the amount of 10% of the total order.

11.3. To get a refund, the Customer have to fill in the «Refund application» and send it via e-mail (info@rus-buket.ru) to the Contractor. Refund is made from 3 to 45 working days from the date of receipt of the «Refund application» by the Contractor.

11.4. The term of consideration of the Application and refund to the Customer begins from the date of receipt of the Application by the Contractor and is calculated in working days, excluding holidays/weekends. If the application is received by the Contractor after 18.00 working day or on a holiday/day off, the moment of receipt of the Application by the Contractor shall be the next working day.

11.5. If the executed and paid order was not delivered through the fault of the Contractor, the funds are returned to the Customer in full.

11.6. According to the LIST of NON-food GOODS of PROPER QUALITY NOT SUBJECT TO RETURN OR EXCHANGE FOR SIMILAR GOODS OF OTHER SIZE, SHAPE, SIZE, STYLE, COLOR OR CONFIGURATION plants are non-refundable.

11.7. In case of delivery of the Order to the Customer of improper quality, the Customer provides the goods to the store of the Contractor (in the city of execution of the order) as soon as possible (up to 24 hours) for the quality check. The Contractor is obligated to provide the Customer with the exact address of the flower shop through the request from the Customer. For the exact address the Customer should send a request to the Contractor via e-mail (info@rus-buket.ru). The request will be processed at the shortest time. If the request arrives during working hours (from 8:00 AM to 6:00 PM Moscow time, daily), it will be processed in 30 minutes. If the request arrives outside of business hours (i.e. from 6:00 PM to 8:00 AM MSK), it will be processed on the next working day in the period from 8:00 AM to 9:00 AM MSK.

The amount paid by the Customer for the Goods of improper quality shall be returned to the Customer within 10 calendar days from the date of submission of the requirement. A refund is carried out by the same method that the order was paid by.

11.8. In the case of delivery with the type of payment «Payment to the courier» (the Customer and the Recipient is the same person), claims for quality, composition and appearance of delivered goods are accepted only before the signing «The customer Waiver form». If the bouquet was accepted by the Customer, any claims will not be accepted.

11.9. According to Art. 26.1 of the Federal law «Customer Rights Protection Legislation», plants (including flowers) can not be exchanged and returned, but at the discretion of the Contractor, the composition or bouquet can be replaced. At the same time, in accordance with the «Customer Rights Protection Legislation», this is the right of the Contractor, not his duty.

12. CONFIDENTIAL INFORMATION

12.1. The contractor is obligated to keep all the Customer’s data, specified during registration on the website https://rus-buket.ru, confidential to persons not related to the execution of the Order.

13. OTHER TERMS

13.1. Leaving feedback on the internet shop rus-buket.ru you allow the company «Worldwide flowers» to quote it on third-party resources with the preservation of authorship.